• Oversee the performance and coordination of Operations, TPA, PMU, Helpdesk, and other associated teams.

• Establish standardized workflows and service management processes.

• Ensure compliance with government service delivery standards and policies.

• Monitor SLAs and Key Performance Indicators (KPls) for effective service delivery.

• Coordinate with internal and external stakeholders to resolve service-related issues efficiently.

• Implement and promote best practices for IT Service Management (ITSM) frameworks, including ITIL.

• Improve user experience by streamlining support channels and enhancing cross-team communication.

• 5 years of relevant professional experience.

• Oversee procurement activities related to SDC infrastructure, software, and IT services.

• Prepare, review, and manage RFPs, RFQs, and other procurement-related documentation.

• Coordinate with vendors, government agencies, and stakeholders to ensure smooth procurement execution.

• Ensure compliance with government procurement policies and standards.

• Track purchase orders, contract agreements, and vendor performance.

• Act as a bridge between technical teams, procurement teams, and security teams.

• Maintain records, documentation for procurement and security compliance.

• Provide advisory support to decision-makers on procurement and cybersecurity-related matters.

Experience:

10 Years of experience.

Education Qualification:

BCA/IT or related fields, /MBA, MTech is preferred.

No.of Post Vacant: 1