• Manage and monitor call center, helpline, or control room operations

• Coordinate with PMU & CCSP for module integration and hosting

• Plan projects, estimate timelines, and track CCSP activities

• Prepare requirement documents and SOPs for call center processes

• Adapt to new technologies and meet tight deadlines

• Conduct root cause analysis and define API parameters

• Demonstrate strong analytical, problem-solving, and coordination skills

• Communicate fluently in Kannada and English, both verbally and in writing to effectively communicate with diverse stakeholders

Experience:

• 8+ years of overall experience

• Experience in relevant key responsibilities

• Experience in the Government sector is preferable

Education Qualification:

B.E/ B.Tech/ BCA/ MCA/ M.E/M.Tech/ MBA/ M.Sc / or Equivalent courses with certifications

No. of Post Vacant : 1